To collaborate or partner with us for promotions, please sign up via the link -https://www.hideaway.online/pages/collab This is where all our collaborations are organized. Once you've signed up, our team will review your submission and be in touch if

To collaborate or partner with us for promotions, please sign up via the link -<a href="https://www.hideaway.online/pages/collab" rel="noreferrer noopener" style=" text-decoration: none !important;" target="_blank">https://www.hideaway.online/pages/collab</a> This is where all our collaborations are organized. Once you&apos;ve signed up, our team will review your submission and be in touch if they wish to proceed with a collaboration&#xA0;&#x1F389;&#xA0;

How can I collaborate or partner with your brand for promotions?

Yes! As of 2021 we have begun taking wholesale enquiries - please fill out your information via this link to apply for our wholesale program: https://www.hideaway.online/pages/b2b-company-request. Our Bespoke B2B Program is designed especially for Au

Yes! As of 2021 we have begun taking wholesale enquiries - please fill out your information via this link to apply for our wholesale program: <a data-fr-linked="true" href="https://www.hideaway.online/pages/b2b-company-request">https://www.hideaway.online/pages/b2b-company-request</a>Our Bespoke B2B Program is designed especially for Australian beauty salons, boutique stores, and corner shops who want to bring the Hideaway experience to their customers. As a partner, you&#x2019;ll be able to purchase our products at wholesale rates, give your clients an in-person sensory experience, and strengthen relationships through customised fragrance recommendations.This program is different from our larger retail partnerships (like chemists and major chains) and is tailored specifically for small-to-medium businesses who truly love Hideaway.

Do you offer wholesale?

We keep our wholesale portal up to date with all available scents and products. If an item is not available on the wholesale portal, then it is not available for wholesale.

We keep our wholesale portal up to date with all available scents and products. If an item is not available on the wholesale portal, then it is not available for wholesale.&#xA0;

How do I know if the scents and products I want are available for wholesale?

Hideaway

Partnerships and Wholesale

How long does it take for my order to be dispatched and what are the shipping time frames?

What do I do if I haven't received a tracking number/shipping email or if my tracking information has not been updated?

What should I do if my package shows as delivered, but I haven't received it?

Can I combine shipping for multiple orders I've placed?

Can I change my shipping address?

My tracking states that my parcel is being returned to the sender. What should I do?

Can I pick up from your warehouse rather than post?

Shipping Protection

Will I be charged duties and taxes?

How is your shipping fee calculated?

Do you offer free shipping?

How can I track my order?

Do you delivery to Parcel Lockers or Po Boxes?

Shipping and Dispatch

Would you recommend these products for itchy, dry, or sensitive skin?

Are your deodorants all natural?

Are your product safe for use on children?

Are your products cruelty free? Do you test your products on animals?

What is the shelf life of your products?

How natural are your fragrance oils?

Is the date on the bottom of my product the expiry date?

Where can I find allergy information?

Product Queries

What should I do if my product arrives damaged or with faulty packaging?

What should I do if items are missing from my order?

I think I have received a faulty item or faulty batch, what should I do?

Can I add or change a product/fragrance in my order?

I have not received an order confirmation or any further communication, what should I do?

What is your return policy?

Can I cancel my order and get a refund?

Order Enquries

Can I make changes to my Black Friday order?

The items I was after are sold out

When can I expect my order?

Can I update my address?

There is an item missing from my order.

When will I get a reply to my enquiry?

Black Friday FAQs

How does the new rewards program work?

How Does Your Scent Stars Tier System Work?

How can I sign up to your rewards program?

How can I redeem my rewards points?

What do different point statuses mean?

Can I update the email address for my rewards account?

Can I earn points on orders paid with a gift card?

How does the ‘refer a friend’ program work?

How do I receive a birthday reward?

Rewards Program

How long do gift cards last?

Can I apply multiple gift cards at checkout?

How do I use my gift card?

Gift Cards