Black Friday FAQs
Can I make changes to my Black Friday order?
Unfortunately, during our Black Friday Sale we are unable to make changes to any orders 💔This includes adding, removing, and changing scents.If you'd like to cancel, please contact the team ASAP before it is processed so it isn't sent out. We will r
The items I was after are sold out
Unfortunately, stock for the Black Friday Sale was limited, so once an item sells out, it won’t be restocked for the time being. This doesn’t mean it’s gone forever, but currently, there isn’t a planned production date for sold-out items and we are n
When can I expect my order?
We appreciate your support of our Black Friday sale 🖤Due to this, we are experiencing longer delays than normal.Orders are expected to be dispatched within 10 business days - this does not include weekends. Please see our website for further details
Can I update my address?
Please email customer care at [email protected] ASAP to request an address change, the earlier we receive this request the more likely we will be able to make the change 💛
There is an item missing from my order.
If your order appears incomplete or missing items, we are truly sorry for the oversight 😔To assist you properly, please send us an email to [email protected] with a photo of the items you did receive along with your packing slip 💌We will then
When will I get a reply to my enquiry?
Our customer service team are working double shifts to ensure all enquiries are responded to in a timely manner. Please allow 3-5 (excluding weekends) for a response 💛Your patience is appreciated.