Hideaway

As our products are of a personal care nature, we do not accept returns or exchanges of unopened, opened, or used products.We also do not accept returns or exchanges due to change of mind, personal dislike, or dissatisfaction with a product&#x2019;s scent, texture, or results. Please choose carefully, as you are responsible for the items you purchase.If your order is returned to us (e.g., due to incorrect address or failed delivery attempts), you will be liable for any shipping costs incurred.If you receive a faulty, damaged, or incorrect item, please contact us within 30 days of purchase, and we will be happy to assist you.

As our products are of a personal care nature, we do not accept returns or exchanges of unopened, opened, or used products. We also do not accept returns or exchanges due to change of mind, personal dislike, or dissatisfaction with a product’s scent,

What is your return policy?

Order Enquries

How long does it take for my order to be dispatched and what are the shipping time frames?

What do I do if I haven't received a tracking number/shipping email or if my tracking information has not been updated?

What should I do if my package shows as delivered, but I haven't received it?

Can I combine shipping for multiple orders I've placed?

Can I change my shipping address?

My tracking states that my parcel is being returned to the sender. What should I do?

Can I pick up from your warehouse rather than post?

Shipping Protection

Will I be charged duties and taxes?

How is your shipping fee calculated?

Do you offer free shipping?

How can I track my order?

Do you delivery to Parcel Lockers or Po Boxes?

Shipping and Dispatch

Would you recommend these products for itchy, dry, or sensitive skin?

Are your deodorants all natural?

Are your product safe for use on children?

Are your products cruelty free? Do you test your products on animals?

What is the shelf life of your products?

How natural are your fragrance oils?

Is the date on the bottom of my product the expiry date?

Where can I find allergy information?

Product Queries

What should I do if my product arrives damaged or with faulty packaging?

What should I do if items are missing from my order?

I think I have received a faulty item or faulty batch, what should I do?

Can I add or change a product/fragrance in my order?

I have not received an order confirmation or any further communication, what should I do?

Can I cancel my order and get a refund?

How can I collaborate or partner with your brand for promotions?

Do you offer wholesale?

How do I know if the scents and products I want are available for wholesale?

Partnerships and Wholesale

Can I make changes to my Black Friday order?

The items I was after are sold out

When can I expect my order?

Can I update my address?

There is an item missing from my order.

When will I get a reply to my enquiry?

Black Friday FAQs

How does the new rewards program work?

How Does Your Scent Stars Tier System Work?

How can I sign up to your rewards program?

How can I redeem my rewards points?

What do different point statuses mean?

Can I update the email address for my rewards account?

Can I earn points on orders paid with a gift card?

How does the ‘refer a friend’ program work?

How do I receive a birthday reward?

Rewards Program

How long do gift cards last?

Can I apply multiple gift cards at checkout?

How do I use my gift card?

Gift Cards

What is your return policy?Updated 3 months ago