Hideaway

While we generally aim to dispatch your order in 5 business days, in sale periods we may need up to 10 business days, to dispatch. Please note that this time frame does not include weekends and public holidays.Once your order is dispatched, Standard Domestic Shipping can be up to 10 business days. Be sure to look out for your Shipping Confirmation email once your order has been dispatched. &#xA0;Australia (Sydney Warehouse) Standard: Please allow up to 10 business days* to receive your shipment after your order has been dispatched.&#xA0;New Zealand&#xA0;(Auckland Warehouse) Standard: Please allow up to 10 business days* to receive your shipment after your order has been dispatched.Other Standard: Please allow up to 15 business days* to receive your order after your order has been dispatched.*Delivery times may vary as the Courier can experience delays from time to time, which are beyond our control.<style type="text/css" id="isPasted">
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While we generally aim to dispatch your order in 5 business days, in sale periods we may need up to 10 business days, to dispatch. Please note that this time frame does not include weekends and public holidays. Once your order is dispatched, Standard

How long does it take for my order to be dispatched and what are the shipping time frames?

Shipping and Dispatch

What do I do if I haven't received a tracking number/shipping email or if my tracking information has not been updated?

What should I do if my package shows as delivered, but I haven't received it?

Can I combine shipping for multiple orders I've placed?

Can I change my shipping address?

My tracking states that my parcel is being returned to the sender. What should I do?

Can I pick up from your warehouse rather than post?

Shipping Protection

Will I be charged duties and taxes?

How is your shipping fee calculated?

Do you offer free shipping?

How can I track my order?

Do you delivery to Parcel Lockers or Po Boxes?

Would you recommend these products for itchy, dry, or sensitive skin?

Are your deodorants all natural?

Are your product safe for use on children?

Are your products cruelty free? Do you test your products on animals?

What is the shelf life of your products?

How natural are your fragrance oils?

Is the date on the bottom of my product the expiry date?

Where can I find allergy information?

Product Queries

What should I do if my product arrives damaged or with faulty packaging?

What should I do if items are missing from my order?

I think I have received a faulty item or faulty batch, what should I do?

Can I add or change a product/fragrance in my order?

I have not received an order confirmation or any further communication, what should I do?

What is your return policy?

Can I cancel my order and get a refund?

Order Enquries

How can I collaborate or partner with your brand for promotions?

Do you offer wholesale?

How do I know if the scents and products I want are available for wholesale?

Partnerships and Wholesale

Can I make changes to my Black Friday order?

The items I was after are sold out

When can I expect my order?

Can I update my address?

There is an item missing from my order.

When will I get a reply to my enquiry?

Black Friday FAQs

How does the new rewards program work?

How Does Your Scent Stars Tier System Work?

How can I sign up to your rewards program?

How can I redeem my rewards points?

What do different point statuses mean?

Can I update the email address for my rewards account?

Can I earn points on orders paid with a gift card?

How does the ‘refer a friend’ program work?

How do I receive a birthday reward?

Rewards Program

How long do gift cards last?

Can I apply multiple gift cards at checkout?

How do I use my gift card?

Gift Cards

How long does it take for my order to be dispatched and what are the shipping time frames?Updated 3 months ago