Hideaway

<p id="isPasted">Yes, you can request to cancel your order if it hasn&#x2019;t been processed already. If you would like a refund, please contact us as soon as possible before the order is packed and dispatched. Please note that we ship with a 3PL warehouse, so we cannot guarantee that the order can be cancelled in time. However, we will always do our best to assist if you reach out as soon as possible. Refunds are issued back to your original payment method and may take up to 5 business days to process.</p><p>You can reach us at: <a data-fr-linked="true" href="mailto:hello@hideaway.online">hello@hideaway.online</a></p>

Yes, you can request to cancel your order if it hasn’t been processed already. If you would like a refund, please contact us as soon as possible before the order is packed and dispatched. Please note that we ship with a 3PL warehouse, so we cannot gu

Can I cancel my order and get a refund?

Order Enquries

How long does it take for my order to be dispatched and what are the shipping time frames?

What do I do if I haven't received a tracking number/shipping email or if my tracking information has not been updated?

What should I do if my package shows as delivered, but I haven't received it?

Can I combine shipping for multiple orders I've placed?

Can I change my shipping address?

My tracking states that my parcel is being returned to the sender. What should I do?

Can I pick up from your warehouse rather than post?

Shipping Protection

Will I be charged duties and taxes?

How is your shipping fee calculated?

Do you offer free shipping?

How can I track my order?

Do you delivery to Parcel Lockers or Po Boxes?

Shipping and Dispatch

Would you recommend these products for itchy, dry, or sensitive skin?

Are your deodorants all natural?

Are your product safe for use on children?

Are your products cruelty free? Do you test your products on animals?

What is the shelf life of your products?

How natural are your fragrance oils?

Is the date on the bottom of my product the expiry date?

Where can I find allergy information?

Product Queries

What should I do if my product arrives damaged or with faulty packaging?

What should I do if items are missing from my order?

I think I have received a faulty item or faulty batch, what should I do?

Can I add or change a product/fragrance in my order?

I have not received an order confirmation or any further communication, what should I do?

What is your return policy?

How can I collaborate or partner with your brand for promotions?

Do you offer wholesale?

How do I know if the scents and products I want are available for wholesale?

Partnerships and Wholesale

Can I make changes to my order during a sale??

The items I was after are sold out

When can I expect my order?

There is an item missing from my order.

When will I get a reply to my enquiry?

Black Friday FAQs

How does the new rewards program work?

How Does Your Scent Stars Tier System Work?

How can I sign up to your rewards program?

How can I redeem my rewards points?

What do different point statuses mean?

Can I update the email address for my rewards account?

Can I earn points on orders paid with a gift card?

How does the ‘refer a friend’ program work?

How do I receive a birthday reward?

Rewards Program

How long do gift cards last?

Can I apply multiple gift cards at checkout?

How do I use my gift card?

Gift Cards

Can I cancel my order and get a refund?Updated a month ago